WellStop
  • Home
  • About
    • Our Story
    • Our Board
    • Our Management Team
    • Research
    • Feedback About WellStop
    • Community and Partnerships
    • Our Funding
    • Annual Report
  • Service Locations
    • Te Tairawhiti: East Coast and Wairoa
    • Hawkes Bay
    • Ruapehu/North Rangitikei
    • Taranaki
    • Whanganui/South Rangitikei
    • Palmerston North, Manawatu, Tararua
    • Horowhenua
    • Wairarapa
    • Wellington
  • Services
    • COVID-19
    • Adults: Harmful Sexual Behaviour
    • Youth (13-18 years)
    • Children (4-12 years)
    • Prevention
    • Affected by Sexual Abuse?
    • Education, Consultation & Training Services
    • Other Services
  • Get Involved
    • Donate To WellStop
    • Staff and Contractor Vacancies
    • Placements and Internships
    • Become A Board Member
  • Sexual Abuse
    • Information About Sexual Abuse
    • Warning Signs of Child Sexual Abuse
    • How To Keep Your Child Safe
  • Resources
    • The Good Way Model & Enquiry Form
    • FAQ's - Children
    • FAQ's - Youth
    • FAQ's - Adults
    • Privacy & Confidentiality
    • Child Protection Policy
    • Feedback & Complaints
    • Confidentiality and Legal Privilege Issues for Clients
    • Links To Other Agencies & Resources
  • Enquiries & Contact
  • Home
  • About
    • Our Story
    • Our Board
    • Our Management Team
    • Research
    • Feedback About WellStop
    • Community and Partnerships
    • Our Funding
    • Annual Report
  • Service Locations
    • Te Tairawhiti: East Coast and Wairoa
    • Hawkes Bay
    • Ruapehu/North Rangitikei
    • Taranaki
    • Whanganui/South Rangitikei
    • Palmerston North, Manawatu, Tararua
    • Horowhenua
    • Wairarapa
    • Wellington
  • Services
    • COVID-19
    • Adults: Harmful Sexual Behaviour
    • Youth (13-18 years)
    • Children (4-12 years)
    • Prevention
    • Affected by Sexual Abuse?
    • Education, Consultation & Training Services
    • Other Services
  • Get Involved
    • Donate To WellStop
    • Staff and Contractor Vacancies
    • Placements and Internships
    • Become A Board Member
  • Sexual Abuse
    • Information About Sexual Abuse
    • Warning Signs of Child Sexual Abuse
    • How To Keep Your Child Safe
  • Resources
    • The Good Way Model & Enquiry Form
    • FAQ's - Children
    • FAQ's - Youth
    • FAQ's - Adults
    • Privacy & Confidentiality
    • Child Protection Policy
    • Feedback & Complaints
    • Confidentiality and Legal Privilege Issues for Clients
    • Links To Other Agencies & Resources
  • Enquiries & Contact

Complaints

Making A Complaint

If you feel for any reason WellStop has not met your expectations with our services, we welcome you to reach out to us.

We have two complaint forms below, depending on whether your complaint refers to our youth services or adult services.

​We welcome your feed back, and will be in touch with you as soon as we can.
    Complaints Form - Adults
    YOUR DETAILS:
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    Thank you for taking the time to provide us with feedback about our services. Please remember:
    • It is OK to complain, your complaints help us improve our services
    • You have the right to have a support person to help you make a complaint
     We will contact you within 7 days to acknowledge the receipt of your complaint.
Submit
    I'm Not Happy - Complaints Form for Youth
    You can fill out this form yourself, or ask someone to help you to fill it out.
    PERSON WHO IS MAKING THIS COMPLAINT:
    WHAT THEY ARE NOT HAPPY ABOUT:
    Thank you for telling us what you are not happy about.
    Please remember:
    • It is OK to complain, because that helps us to improve our services
    • You have the right to have a support person to help you make a complaint
     We will contact you soon.
    ​
Submit
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